TERMS AND CONDITIONS
TERMS AND CONDITIONS FOR SHARED CABS :
The user should be aware of the fact that Wizzride Shared Cab booking is an online ticket booking system for Shared Cabs.
Wizzride responsibilities include:
Provide online ticket booking (ticket will be accepted by the Car drivers).
Provide refund and support in the event of cancellation as per Cancellation Policies.
Provide customer support and resolve grievances if any inconvenience caused to make the service best and comfortable for customers.
If incase of change in vehicle, the traveller will be kept posted on the same.
Wizzride responsibilities do not include:
The seat or car comes as per what is manufactured by the automotive company. It is not our responsibility to provide modification to seat/ window / car in overall.
The baggage of the customer getting lost/stolen/damaged during the journey. We expect you to take responsibility for your valuables.
The customer waiting at the wrong boarding point (Please call our support team for guidance or the car driver to know the exact boarding point).
Wizzride is not responsible for flight delays etc, In case you miss your cab because of the flight delay, Wizzride will treat it as a NO SHOW and is not liable to refund any amount.
The departure time mentioned on the ticket is only tentative timings. However the vehicle will not leave the source before the time that is mentioned on the ticket.
Our cabs are on time but are also subject to conditions out of our control like traffic jams, natural calamities like landslides, processions on road, etc.
Both Driver and Rider shall be responsible for their acts and behavior towards each other and any disputes arising out between the Driver and the Rider shall be dealt independently by them.
Cancellation Policy for Shared Cabs:
| Sl. No | Category Description | Cancellation Charges |
|---|---|---|
| 1. | Cancellation charges for cancellation done before 24 hours of time of travel. | Rs. 100 per seat + 5% GST. |
| 2. | Cancellation charges for cancellation done before 12 hours but later than 24 hours from time of travel. | Rs. 200 per seat + 5% GST. |
| 3. | Cancellations done within 12 hours time before time of travel and Booking Done within 1 hour from now. | Rs. 200 per seat + 5% GST. |
| 4. | Cancellations done within 12 hours time before time of travel and Booking Done before 1 hour from now. | No Refund |
Responsibilities of the Wizzrider :
Our passengers are advised to call car operator at 7478493874 to find out the exact boarding point, or any information which they may need for the purpose of boarding or travel in that trip.
At the time of boarding the cab, you shall furnish e-ticket and QR Code for your booking. The Wizzride Captain will need this to confirm your identity.
You are required to reach the boarding place at least 5 minutes before the the cab arrives at your point. Please co-ordinate with the Wizzride Captain and reach accordingly.
You would be liable for any damage(s) caused by your act or their accompanying guests (willful/negligent) to the property of the car in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the management.
Speak respectfully to the Staff as well as fellow passengers while travelling in Wizzride.
Avoid any conflicts and in case of any escalations write an email to our team at customersupport@wizzride.com or call 7478493874.
You shall immediately report to WIZZRIDE in case of any events so as to enable WIZZRIDE take appropriate action:
If the pickup is offered by any vehicle or person details of which does not match with the information received from WIZZRIDE upon successful booking of ride.
If Driver violates any traffic rules, any other laws.
If the Driver drives very rashly putting everyones lives at risk.
If Driver demands any payment or other compensation.
If there is any suspicious person already present in the vehicle other than as reflected at the time of booking or the Driver gives a ride to any other unverified person during the trip.
Avoid any conflicts and in case of any escalations write an email to our team at customersupport@wizzride.com or call 7478493874.
Rescheduling tickets:
Rescheduling your ride is available on the Wizzride App under My Bookings in the Menu.
Rescheduling your ride to another day is chargeable and will be shown by the App while rescheduling.
While Rescheduling during the same day, rescheduling to an earlier time is FREE, whereas when postponing the time, you will be charged a higher rescheduling amount the longer you hold on to the seat that you are going to reschedule.
Hence, if your flight is delayed, reschedule your ride to a later time at the earliest to avoid high rescheduling charges.
If flight is cancelled: Wizzride will not be liable for any loss incurred due to flight cancellation and passengers will not be provided any additional benefits.
TERMS & CONDITIONS FOR RESERVED CAB :
Carriage of pet needs to be informed to the Customer Support Team specifically. Kindly write an email to customersupport@wizzride.com giving reference of your booked PNR.
Wizzride reserves the right to claim any additional expenses because of delays/change in the drop or pickup points caused due to any reasons or Detours because of landslides.
Provide customer support and resolve grievances if any inconvenience caused to make the service best and comfortable for customers.
Driver details will be shared 1 hour prior to your scheduled time of departure through SMS and Whatsapp on your registered mobile number. You can also check the same on the Wizzride App 1 hour before your pick up time.
Consumption of any form of intoxicating substance is strictly prohibited.
Wizzride is ONLY an online ticket booking system.
Wizzride responsibilities include:
Provide online ticket booking (ticket will be accepted by the Car drivers)
Provide refund and support in the event of cancellation as per Cancellation Policies.
Provide customer support and resolve grievances if any inconvenience caused to make the service best and comfortable for customers.
If incase of change in vehicle, the traveller will be kept posted on the same.
Wizzride responsibilities do not include:
Wizzride promises a clean and well maintained car. Apart from that Wizzride doesn’t take responsibility to customize anything inside the car.
The baggage of the customer getting lost/stolen/damaged.
The customer waiting at the wrong boarding point (Please call our support team for guidance or the car driver to know the exact boarding point).
Both Driver and Rider shall be responsible for their acts and behavior towards each other and any disputes arising out between the Driver and the Rider shall be dealt independently by them.
Cancellation Policy for Reserved Cabs:
Please note the cancellation policy as below for Reserved Cab (Full Booking): -
| Sl. No | Category Description | Cancellation Charges |
|---|---|---|
| 1. | Cancellation charges for cancellation done before 24 hours of time of travel. | 2% Cancellation Charges. |
| 2. | Cancellation charges for cancellation done before 12 hours but later than 24 hours from time of travel. | Rs. 200 + 5% GST |
| 3. | Cancellation charges for cancellation done before 3 hours but later than 12 hours from time of travel. | Rs. 300 + 5% GST |
| 4. | Cancellation charges for cancellation done before 3 hours from time of travel. | Rs. 500 + 5% GST |
| 5. | Cancellation charges for cancellation attempted for past bookings. | No Refund |
At the time of boarding the cab, you shall furnish e-ticket.
You would be liable for any damage(s) caused by your act of your or your accompanying guests (willful/negligent) to the property of the car in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the management.
You shall immediately report to WIZZRIDE in case of any of the below events so as to enable WIZZRIDE take appropriate action: